We’ve listened to your feedback and are thrilled to announce that our new ModMed electronic medical records system (EMR) is now live! Please bear with us as we master this elite new system that will allow us to more efficiently bring you the best patient experience and care you deserve.
Our staff has been training for months to make the transition as smooth as possible for our patients.
There will be some delays as we get adjusted and make sure we are transferring your complete, updated information. We thank you for your patience!
What’s New
- Automations and workflow enhancements that will improve our efficiency – and save you time!
- A faster, paperless check-in process.
- Coming soon: A new “Message us” widget on the VPFW website where you can request an appointment or get questions answered via text or webchat, without calling the office:
- Book an appointment or modify an existing appointment
- Request prescription refills
- Request test/lab results
- Ask medical questions
- Pay your bill
- A new patient portal called APPatient™ that allows patients to easily access and update their information via an app (in addition to online access):
- Update your medical history, allergies, and preferred pharmacy
- Receive test and lab results
- Have a virtual telehealth visit with your provider
- Pay your bill
- Many other time-saving options
We’ll help you set up your new patient portal account at your next appointment.
What’s Not New
- You can still schedule appointments over the phone! Our full call center is available at 804-897-2100, ready to assist you with scheduling and appointment questions.
- Our medical advice line is still here for your medical questions, offering guidance and reassurance between visits. Call 804-897-2100 and Press 2 to get connected with an OB/GYN medical assistant.
- Your entire care team is still dedicated to delivering you the personalized, compassionate care you deserve – just more efficiently!
We sincerely apologize for any delays as we get acclimated to our new system, and we look forward to delivering an even better patient experience to go along with your exceptional care!
To make an appointment with a VPFW provider at one of our Richmond, VA offices, call us at 804-897-2100 or message us to schedule an appointment online.