Patient Coordinator

VPFW is looking for full time Patient Coordinators to join our team at Koger Center. We are looking for associates who possesses excellent customer service skills, a strong work ethic, and the ability to multitask in a high-volume environment.

Essential Functions:

  • Complete all functions of patient admission and check out
  • Understand and communicate the financial policies of VPFW
    • Explain payment plan arrangements with patients
    • Collect copayments and balances
    • Manage and resolve patient payment concerns or questions
  • Collect and coordinate patient insurance policies
  • Schedule appointments to accommodate physicians across multiple offices

Knowledge, Skills and Abilities:

  • Ability to establish and maintain long-term patient relationships
  • Ability to demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed
  • Ability to perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress
  • Ability to solve patient problems, treat patients with dignity and respect, and respond quickly to patient needs

Education and Experience:

  • Previous customer service experience
  • Prior medical office experience preferred
  • High School diploma or equivalent

How to Apply:

To apply, please send your cover letter and resume to with “Patient Coordinator” in the subject line.

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