Careers

Patient Coordinator

VPFW is looking for full time Patient Coordinators to join our teams at Koger Center and St Francis. We are looking for associates who possesses excellent customer service skills, a strong work ethic, and the ability to multitask in a high-volume environment.

Essential Functions:

  • Complete all functions of patient admission and check out
  • Understand and communicate the financial policies of VPFW
    • Explain payment plan arrangements with patients
    • Collect copayments and balances
    • Manage and resolve patient payment concerns or questions
  • Collect and coordinate patient insurance policies
  • Schedule appointments to accommodate physicians across multiple offices

Knowledge, Skills and Abilities:

  • Ability to establish and maintain long-term patient relationships
  • Ability to demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed
  • Ability to perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress
  • Ability to solve patient problems, treat patients with dignity and respect, and respond quickly to patient needs

Education and Experience:

  • Previous customer service experience
  • Prior medical office experience preferred
  • High School diploma or equivalent

How to Apply:

To apply, please send your cover letter and resume to hr@vpfw.com with “Patient Coordinator” in the subject line.

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