Careers
Operations Manager
Check out the job description and requirements and learn how to apply to join the VPFW team.
We are looking for an operations manager who will serve as an integral member of the management team at Virginia Physicians for Women. This position will report directly to the Chief Operations Officer and work out of our headquarters office in Midlothian with occasional travel between other office locations. The individual will manage across multiple departments to ensure excellent patient experience, service quality, financial results, and optimum utilization of resources.
Essential Functions:
- Lead and provide expert guidance to the Call Center, Front Desk, Medical Records, Authorizations and Surgery Scheduling teams.
- Work closely with the business office to support revenue cycle management and ensure seamless workflow between departments.
- Manages the performance results regarding patient experience, patient volume, financial outcomes, and service standards.
- Oversee and coordinate patient survey results to ensure collaboration between different service lines within the practice to maintain quality patient experience.
- Serve as subject matter expert for EMR system to provide guidance, training, and reporting functions.
- Continuously evaluate patient flow across all six office locations to ensure appropriate utilization of business resources. Monitor wait times for the patients and manage the workflow accordingly.
- Proactively fill in on all positions qualified for when absences or patient volumes warrant additional help.
Skills and Abilities:
- Strong knowledge of practice workflows and functions, EMR Systems and Practice Performance metrics.
- Leadership skills to serve as a role model, coach and facilitator.
- Excellent customer service skills and the ability to collaborate with physicians, employees, and management.
- Strong professional ethics to manage highly confidential and sensitive information.
- Ability to successfully prioritize and resolve multiple projects / initiatives with competing deadlines and ability to creatively solve problems when obstacles arise
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint
Education and Experience:
- Bachelor’s Degree (preferred)
- Five plus years experience in the healthcare industry (preferred clinical setting)
- Two plus years experience in a management role
How to Apply:
If interested in the position, please submit your resume to hr@vpfw.com with “Operations Manager” in the subject line.